Shipping policy

At Modernluxeri, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver your orders.

By placing an order with Modernluxeri, you acknowledge and agree to the terms outlined below.

1. Order Processing

After you place an order, we begin processing it as soon as possible.

  • Orders are generally processed within 1–5 business days.

  • Processing times may be longer during holidays, promotional periods, or periods of high order volume.

  • Customized or pre-order products may require additional processing time. Any applicable processing time will be stated on the product page.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Important: Orders cannot always be modified or canceled once processing or shipping has begun.

2. Shipping Times

Delivery times depend on the destination country, shipping method, customs procedures, weather conditions, and the local postal or delivery service.

Estimated delivery times are provided for reference only and are not guaranteed.

International orders may generally take approximately 7–30 business days to arrive, depending on the destination and shipping method.

Remote locations may require additional delivery time.

3. Shipping Delays

Although we work with reliable shipping providers, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections or clearance delays

  • Severe weather

  • Natural disasters

  • Public health emergencies

  • Holidays and peak shopping periods

  • Transportation disruptions

  • Strikes

  • International conflicts or political unrest

  • Incorrect or incomplete shipping information

  • Delays caused by local postal or delivery services

Modernluxeri is not responsible for delays caused by circumstances beyond our reasonable control.

4. Tracking Information

Where available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

In some cases, tracking information may not update immediately due to delays between the shipping carrier, customs authorities, and the local delivery service.

Certain shipping methods may provide limited or no tracking after the package reaches the destination country.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name

  • Street address

  • City

  • State or province

  • Postal/ZIP code

  • Country

  • Phone number, where required

Modernluxeri is not responsible for packages that are delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.

Modernluxeri does not control these charges and cannot guarantee the amount that may be requested by customs authorities.

Customers are also responsible for complying with their country's import regulations.

7. Failed or Unclaimed Deliveries

If a package cannot be delivered because:

  • The shipping address is incorrect or incomplete

  • The recipient is unavailable

  • The package is not collected from the local post office

  • The recipient refuses delivery

  • Customs clearance requirements are not completed

  • The recipient refuses to pay applicable customs duties or taxes

the package may be returned, abandoned, discarded, or held by the carrier or customs authorities.

In such cases, additional shipping or reshipping fees may apply.

8. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact our customer service team.

We may request additional information or documentation from the shipping carrier or local post office before determining whether a refund or replacement is available.

If tracking information confirms that the package was delivered to the address provided at checkout, we generally cannot issue a refund or resend the order.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Clear photos of the package

  • Clear photos or videos of the damaged product

  • Your order number

  • Any relevant shipping or tracking information

This information helps us investigate the issue and determine the appropriate solution.

Please refer to our Refund, Resend & Returns Policy for additional information regarding damaged products and dispute requirements.

10. Shipping Restrictions

Some products or shipping methods may not be available for delivery to certain countries, territories, remote areas, or restricted locations.

Certain shipping methods may also have limited tracking or delivery coverage depending on the destination.

If a selected shipping method is unavailable for your destination, we may contact you to discuss an alternative shipping method.

11. Remote Areas

Additional shipping charges may apply to remote or hard-to-reach locations.

If additional shipping costs are required after an order has been placed, we may contact you before processing the shipment.

If the additional shipping fee is not accepted or paid, the order may be canceled and refunded where applicable.

12. Multiple Items in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, supplier, or shipping method.

You may therefore receive multiple packages and separate tracking numbers for a single order.

This does not necessarily mean that an item is missing from your order.

13. Delivery Estimates

All delivery times shown on our website are estimates and are not guaranteed.

Delivery times may vary depending on the destination and circumstances affecting the shipment.

Please allow additional time during:

  • Major holidays

  • Promotional periods

  • Peak shopping seasons

  • Customs inspections

  • Unexpected transportation disruptions

14. Changes to This Shipping Policy

Modernluxeri reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on our website.

We encourage customers to review this policy periodically for the latest information.

15. Contact Us

If you have any questions regarding your order or shipping, please contact our customer service team.

Email: support@Modernluxeri.com

We are always happy to assist you and will make reasonable efforts to help ensure that your order reaches you safely and efficiently.

Thank you for choosing Modernluxeri.