Refund Policies

modernluxeri is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for a Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure.
• Brazil: Eligible after 110 days due to potential customs delays.
• Other Countries: Eligible after 100 days for certain shipping lines.

Orders may occasionally be delayed due to pickup issues, customs processing, or incorrect addresses. Please check with your local post office before submitting a dispute.

2. Orders Not Received

• If tracking shows the order as "delivered," a refund or resend will generally not be provided.
• If an order has not been received, a non-delivery certificate from the local post office may be required.

3. Damaged Products

• Full refund or replacement may be provided for severely damaged products.
• Partial refunds may be offered for minor damage, such as small scratches.
• Packaging damage caused during international shipping is generally not eligible for a refund.
• Claims involving electronic products must be submitted within 30 days.

4. Incorrect or Missing Products

• Full refund or replacement may be provided for incorrect items.
• Partial refunds or resends may be available for missing non-critical parts.
• For size-related issues, please include clear photos showing the product and measurements.

5. Order Cancellations

• Full refunds may be provided when an order is canceled before processing or shipping.
• Customized or pre-order items cannot be canceled once payment has been completed.

📩 How to Submit a Dispute

When submitting a refund, resend, or return request, please provide:

• Clear photos or videos of damaged products
• Screenshots of relevant complaints, including the name, date, and content
• The product itself if a return is requested

⚠️ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must generally be filed within 7 days of the delivery date or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Epidemics
• Customs delays
• War, civil unrest, or similar events

3. Shipping Method Restrictions

Disputes may not be accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions or destinations with known delivery limitations or restrictions.

5. Returns

• Returns must be authorized in advance.
• Unauthorized returns will not be processed.
• Authorized returns must generally be made within 30 days of receipt.
• Returns are only accepted at designated return warehouses.

6. Service-Based Products

Services such as packaging, photography, or other completed service-based products are generally non-refundable once the service has been fulfilled.

7. Unacceptable Disputes

Refunds, resends, or returns may not be accepted for:

• Change of mind
• Products that look different than expected but have no defect
• Delays caused by customs or natural events
• Incorrect items ordered by the customer
• Incorrect or incomplete delivery addresses provided by the customer
• Product odors or other characteristics that do not constitute a defect
• Deleted or altered tracking information
• Customs-related issues caused by the destination or recipient

📌 Additional Information

• Order Status: Disputes generally cannot be submitted once an order has been marked as "closed."
• Shipping Method Limits: Disputes may not be accepted for PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, or CJPacket Railway Economy.
• Destination Limits: Disputes may not be accepted in certain high-risk or restricted regions.
• Returns Reminder: Returns are only accepted at designated warehouses following prior authorization.
• Service Products: Completed service-based products are generally non-refundable unless an issue is identified and verified through inspection.

💬 Need Help?

If you're unsure whether your order qualifies for a refund, resend, or return, please contact our customer service team. We're here to help make your shopping experience as smooth and worry-free as possible.

Email: support@modernluxeri.com